JOB MISSION
- Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
- Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.
SALES Achieve individual KPIs:
Sales targets
Sales Per Transaction (SPT)
Unit Per Transaction (UPT)
Conversion rate
Assist in daily sales and weekly sales reporting to head office (where necessary)
STORE APPEARANCE / VISUAL MERCHANDISING
- Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
- Ensure new stocks are displayed and merchandised in a timely and attractive manner.
STOCK MANAGEMENT
- Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
- Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
CUSTOMER SERVICE & CRM
- Acquire new clients to database.
- Develop client relationships by providing clients regular updates.
PROFESSIONAL REQUIREMENTS
- Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;
- Courageous with ideas and innovative in your approach, always ready to grow and learn;
- Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
- Being a master at storytelling and at the art of asking engaging questions;
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
EA Licence: 08C5248
