Program Manager, Global Business Support Strategy & Engagement

Program Manager, Global Business Strategy and Engagement

• 9 months contract
• Maternity cover; target start date: April 2024

Our Client

• Tech Giant, Social Media Platform

The Opportunity

• Be responsible for driving Sales and customer Support sentiment by being a trusted cross-functional partner, addressing feedback and communicate Support progress.
• Effectively communicate relevant insights around feedback, challenges, and roadblocks to appropriate stakeholders to influence and drive their roadmap prioritization.
• Collaborate closely with Sales and Support Operations teams to develop multi-faced solutions to fix problems at scale at all stages of the support process.
• Develop compelling data-backed analyses on ways to improve the customer experience - looking at both product fixes and operational improvement opportunities.

Your Background

Success in this role requires excellent communications and strong stakeholder management skills, and the ability to successfully manage cross-functional partnerships. You will have demonstrated experience influencing stakeholders, including support, integrity and sales leaders globally. At the same time, you will need to have strong program and project management skills, be comfortable presenting to different levels of audiences, while also identifying innovative ways to solve problems upstream and scale our operation.

Minimum Qualifications:

• 5+ years of experience in sales support, engagement, strategy or related experience.
• Ability to communicate and present effectively to a diverse audience, across cross-functional partners at all levels in a fast-paced environment.
• Experience building relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, and influencing teams towards achieving goals.
• Problem solving experience to assess, analyze, troubleshoot, and resolve issues through defining and tracking metric.