About the role
Provide Tier-3 application support and drive feature improvements through change control, requirements gathering, testing, and release management—working closely with stakeholders and development teams.
Key responsibilities
- Provide Tier-3 support and troubleshoot tool/application issues; guide IT staff and end users
- Gather requirements, liaise with stakeholders, and coordinate feature changes with development
- Support release lifecycle: testing, deployment, upgrades, and post-release feedback
- Maintain documentation such as user manuals, best practices, and communications materials
- Identify opportunities for process automation and implement solutions
- Minimum 3 years relevant experience in IT support / feature improvement or similar
- Degree in IT / Computer Science (or related)
- Understanding of ITIL processes and strong stakeholder communication skills
- Able to work independently; strong English communication (spoken/written)
- Professional Certificates: Microsoft Fundamentals, ITIL 4 Foundation
- Mandatory Experience: ITSM portal
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Ahmad Ilyas bin Azhari
Consultant – IT & Digital
EA Personnel No: R24123184
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248