12 Months Contract
Role Overview This role focuses on managing incident tickets and supporting clients by ensuring timely resolution and clear communication across technical teams.
Key Responsibilities
- Analyse incident tickets and collaborate with functional SMEs to determine appropriate resolutions and target timelines
- Communicate ticket updates clearly, including issues, findings, resolutions, and expected timelines to clients/users
- Act as a liaison between clients/users and internal teams to ensure accurate and timely responses to queries
- Basic understanding of Software Development Lifecycle (SDLC)
- General knowledge of 3-tier system architecture
- Ability to quickly pick up functional and system knowledge
- Strong communication skills, with the ability to explain technical issues to external stakeholders (with guidance)
- Proactive mindset and ability to work collaboratively across teams
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248