📍 Central, Singapore
📅 12‑month contract, renewable
We are seeking an experienced Application Support Manager to oversee the end‑to‑end support and maintenance of enterprise business applications. This role ensures reliable operations, timely incident resolution, effective problem management, and continuous improvement of support processes. You will lead a cross‑functional support team, drive stakeholder communication, and partner with delivery and development teams to maintain system stability and performance.
Key Responsibilities
- Lead day‑to‑day application support operations (incident, service request, problem, and change management).
- Monitor service performance against SLAs/OLAs and ensure service continuity.
- Oversee ticket queues, prioritisation, and escalation management.
- Drive root cause analysis (RCA) and long‑term fixes for recurring issues.
- Manage and mentor support analysts, ensuring team capability and coverage.
- Continuously review and enhance support processes, SOPs, and documentation.
- Drive automation opportunities to improve efficiency.
- Ensure compliance with security, audit, and regulatory requirements.
- Strong understanding of ITIL processes (Incident, Problem, Change, Release Management).
- Hands‑on experience managing application support teams in complex enterprise environments.
- Ability to manage high‑pressure escalations with calm, structured communication.
- Excellent analytical and troubleshooting skills across functional, technical, and integration domains.
- Strong stakeholder management and ability to translate technical issues into business language.
- Familiarity with monitoring tools, ticketing platforms (ServiceNow / JIRA), and automation concepts.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Ahmad Ilyas bin Azhari
Consultant – IT & Digital
EA Personnel No: R24123184
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248