About the Role
We are looking for a Change Management Analyst to support a critical system implementation project. This role is focused on enabling a smooth user transition through strategic communications, end-to-end training development and delivery, and adoption-focused change activities to drive successful uptake across the organisation. This is a 1-year contract role.
Key Responsibilities
1) Communications Support
- Develop and execute communication materials to keep stakeholders informed throughout the implementation lifecycle
- Create clear, engaging content such as newsletters, announcements, launch updates, FAQs, and progress communications for different audiences
- Partner with project teams to ensure consistent messaging across channels and manage feedback loops between end users and implementation teams
- Track and analyse communication effectiveness using metrics and feedback to continuously improve content and approach
- Design and deliver training programmes tailored to different user groups and skill levels
- Create training materials including user guides, quick reference guides, job aids, and training decks
- Provide ongoing user support during the transition period, addressing questions and challenges as they arise
- Conduct training needs analysis and skills gap assessments to inform training strategy and content design
- Conduct impact assessments to identify affected stakeholders, teams, and processes
- Support change readiness activities and help address resistance through targeted interventions
- Monitor adoption metrics and user feedback to identify areas requiring reinforcement or adjustments
- Develop reporting mechanisms and dashboards to track progress against adoption targets
- Facilitate workshops, focus groups, and working sessions to gather requirements and validate change impacts
- Conduct stakeholder analysis to map influence, impact, readiness levels, and engagement strategies
- Gather and analyse user requirements to shape training plans and communications
- Produce data-driven change impact assessments and present findings to project stakeholders
- Broad understanding of change management principles and adult learning methodologies
- Experience in change management, training delivery, communications, or similar organisational roles
- Strong written and verbal communication skills, with the ability to translate technical concepts for diverse audiences
- Project coordination skills and familiarity with training tools/platforms (e.g., LMS, virtual training tools, collaboration platforms)
- Comfortable working with data: analysing feedback/adoption metrics and supporting evidence-based decisions
- Ability to translate business requirements into actionable change and adoption strategies
- 2–3 years of experience in training delivery and stakeholder engagement
- Experience supporting system implementations or digital transformation initiatives
- Bonus: Change management certification (e.g., Prosci, ACMP/CCMP) or recognised training qualifications
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Ahmad Ilyas bin Azhari
Consultant – IT & Digital
EA Personnel No: R24123184
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248