You will coordinate customer audits, due diligence assessments, certification activities, document control and corrective actions, working closely with cross-functional teams to ensure accurate, timely and evidence-based responses. You will also strengthen internal controls, improve governance processes and provide management with clear visibility of compliance status and risks
RESPONSIBILITIES
1. Customer Audits & Due Diligence
- Coordinate customer audits, supplier reviews, vendor risk assessments and outsourcing due diligence.
- Manage audit responses from request intake and evidence collection through submission and closure.
- Ensure responses are accurate, consistent, evidence-based and submitted on time.
2. Certification & Recertification Management
- Coordinate certification, recertification and surveillance audits, including OSPAR and relevant ISO standards.
- Maintain certification calendars, audit schedules and evidence requirements.
- Track audit findings, closure actions and certification risks.
3. Governance Framework & Document Control
- Maintain audit registers, certification records, evidence libraries and action trackers.
- Establish standard templates, approved response libraries and document control procedures.
- Ensure proper version control, secure storage and authorised access to confidential information.
4. Assurance, Reporting & Continuous Improvement
- Monitor compliance gaps, expiring evidence, overdue actions and recurring audit issues.
- Coordinate root-cause analysis and corrective and preventive actions.
- Prepare management dashboards and recommend improvements to strengthen internal controls and audit readiness.
5. Cross-Functional Stakeholder Management
- Partner with Operations, Finance, Property/HSE, HR, IT and Information Security to gather evidence and address compliance requirements.
- Coordinate documentation covering operational processes, financial due diligence, workplace safety, employee controls, cybersecurity and business continuity.
REQUIREMENTS
- Degree in Business, Quality Management, Risk Management, Compliance, Operations, Information Management or a related discipline.
- Typically 8–10 years of experience in governance, compliance, quality assurance, customer audits, third-party risk, ISO management systems or regulated-service operations.
- Proven experience coordinating cross-functional audits and preparing evidence-based audit responses.
- Working knowledge of ISO 9001 and at least one of ISO 14001 or ISO 27001.
- Familiarity with OSPAR, outsourcing due diligence, financial-services vendor assessments, business continuity or physical security requirements is an advantage.
- ISO internal auditor or lead auditor training, particularly in ISO 9001, ISO 27001 or ISO 22301, is desirable.
- Strong project management, documentation, analytical and written communication skills.
- Effective stakeholder management and the ability to drive deliverables across multiple teams.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
EA Personnel No: R2198747
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248