- Manage inbound and outbound calls in a timely and professional manner.
- Respond to customer enquiries across various channels such as email and live chat.
- Provide accurate information and resolve issues in accordance with company policies and procedures.
- Escalate complex cases to relevant departments following established guidelines.
- Record and maintain detailed documentation of customer interactions in the system.
- Assist with administrative and operational tasks assigned by management.
- Achieve individual and team performance targets, including service quality and productivity metrics.
- Address customer concerns and complaints with professionalism and empathy.
- Participate in training sessions and stay updated on processes and system changes.
Requirements:
- At least 1 year of experience in a customer service or call centre environment.
- Prior experience in government services or the banking industry is an advantage.
- Strong communication and interpersonal skills.
- Ability to multitask and perform efficiently in a fast-paced environment.
- Basic proficiency in computer systems and customer service tools.
- Positive attitude with a customer-focused approach and willingness to learn
- Open to shift work
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Tan Ee Shuan
Consultant - Technical Operations
EA Personnel No: R23116670
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248