Locations: Central
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
Work Arrangement: Fully Onsite
About the Role
We are looking for customer-focused and tech-savvy Digital Ambassadors to support clients in their digital banking journey. As the first point of contact for digital banking enquiries, you will play a key role in helping clients navigate banking platforms, resolve digital-related issues, and enhance their overall banking experience.
This position supports clients, providing guidance on digital banking services while working closely with Client Advisors and servicing teams to ensure a seamless customer experience.
Key Responsibilities
Client Digital Support
- Serve as the first point of contact for digital banking enquiries from clients.
- Guide clients on the use of mobile banking applications, online banking platforms, digital payments, and self-service banking features.
- Troubleshoot basic digital banking issues and provide prompt resolutions.
- Escalate more complex issues to Client Advisors, Relationship Managers, or Client Servicing teams where required.
- Educate clients on digital banking features and encourage adoption of available self-service solutions.
- Deliver professional and high-quality customer service primarily through phone interactions.
- Build positive relationships with clients by providing timely and effective support.
- Clearly explain banking processes and digital solutions in a customer-friendly manner.
- Assist Client Advisors with digital-related enquiries and self-help support.
- Support document handling, courier arrangements, and administrative coordination.
- Maintain reports, perform data consolidation, and update records through SharePoint and internal systems.
- Assist with the distribution of generic client communications, such as promotional campaigns, product updates, and marketing EDMs.
Essential
- Strong communication skills with the ability to engage confidently with clients over the phone.
- Digitally savvy and comfortable navigating mobile applications, online platforms, and technology tools.
- Customer service experience with a client-focused mindset.
- Ability to explain technical or digital concepts in a clear and simple manner.
- Strong problem-solving skills and attention to detail.
- Comfortable working independently in a fast-paced environment.
- Prior banking, financial services, or customer service experience.
- Familiarity with digital banking platforms, online payments, PayNow, mobile banking applications, and digital transactions.
- Experience handling customer enquiries via phone, email, or digital channels
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248