Location: West Region
Employment Type: 12-Month Contract
Working Arrangement: Onsite, Rotating Shifts
About the Role
We are looking for customer-oriented and service-driven individuals to join our client's support team within the education sector.
You will be supporting students, lecturers and school administrators with enquiries relating to the school's learning portal, providing first-level assistance and basic troubleshooting.
This is a customer service-focused role with basic IT and classroom AV support responsibilities. Full training will be provided.
Key Responsibilities
- Handle incoming calls and email enquiries from students, lecturers and school administrators regarding the learning portal and related services.
- Provide first-level assistance and basic troubleshooting for common issues, including login difficulties, password resets and authenticator-related enquiries.
- Guide users through common platform functions and provide clear, step-by-step instructions.
- Provide basic classroom support by monitoring AV equipment, including microphones, speakers, cameras and projectors.
- Identify, document and communicate issues raised by end users, escalating unresolved matters to the relevant support teams.
- Monitor classroom support records and follow up on reported issues to ensure timely resolution.
- Maintain a professional and helpful approach when assisting users.
- Strong verbal and written communication skills.
- Good customer service orientation with a friendly, patient and approachable personality.
- Able to articulate information clearly and explain solutions in a simple and easy-to-understand manner.
- Good problem-solving skills with the ability to think independently and take initiative.
- Basic computer literacy and familiarity with common applications such as Microsoft Outlook.
- Prior experience in customer service, call centre, helpdesk or IT support will be an advantage.
- Willingness to learn and adapt to new systems and processes.
- Comfortable working onsite at the designated campus location and on rotating shifts, including occasional weekends.
The support team operates seven days a week on a rotating shift arrangement.
Weekday Shifts:
- Morning: 8:30 AM – 5:30 PM
- Afternoon: 1:30 PM – 10:30 PM
- 8:00 AM – 5:30 PM
Training & Onboarding
- A structured two-week training programme will be provided.
- Training covers the learning portal, common user enquiries, troubleshooting procedures and classroom support.
- Training materials, platform access and guidance from an internal trainer will be provided.
- Candidates will undergo an assessment following training, with up to three attempts to demonstrate competency.
- Successful candidates will proceed to a 12-month contract, subject to the client's final selection and a three-month probation period.
- Structured training and onboarding.
- Opportunity to gain exposure to IT service desk and education technology support.
- Supportive working environment with guidance from an experienced team.
- Additional incentives for eligible weekend shifts.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248