Location: Central Singapore
Key Responsibilities
- Perform outbound calls
to users who have requested callbacks.
- Provide first-call resolution
for users contacting the public hotline.
- Assist users by advising and resolving queries, issues, or service requests.
- Liaise with internal support teams or product teams
when necessary to resolve issues promptly.
- Ensure proper documentation, notification, escalation, tracking, and follow-up
for all incidents.
- Manage customer interactions via email
as assigned by the team leader.
- Handle responses through the chatbot platform.
- Maintain professionalism when handling high-volume calls from members of the public.
- 44 hours per week (5.5 days)
- Rotational shift work required, including weekends and Public Holidays
Additional Information
- Public Holiday Allowance is provided
for each Public Holiday worked
- Work Environment:
Fast-paced customer service environment requiring the ability to manage stress and high call volumes.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248