Location: Loyang, Singapore (company transport available from Pasir Ris White Sands)
Contract Duration: November – February (likely extension to March/April)
Summary
We are looking for a Customer Support Representative to join our client's Asia Pacific team on a maternity cover contract. You will play a key role in supporting airline customers, managing inquiries, and ensuring excellent customer service. This role is highly collaborative, requiring strong communication skills, SAP experience, and a proactive mindset to deliver timely and accurate support.
Key Responsibilities
- Manage customer inquiries via email/phone (approx. 40–50 daily, mostly emails) on repair orders, quotations, billing, and service status.
- Ensure on-time delivery commitments for assigned customers, including those with contractual service agreements.
- Prepare and provide weekly/monthly status reports for customers.
- Support quotation processes, repair pricing, and simple billing-related matters.
- Collaborate with internal teams to streamline processes, resolve issues, and drive continuous improvement.
- Assist with reporting and administrative tasks as required.
- Handle tasks such as subcontract repairs, rental pool operations, and RFQ responses.
- Minimum 1 year of experience in customer service, preferably within aviation or related industries.
- Proficiency in SAP is required.
- Strong skills in Microsoft Office (Excel, Outlook, etc.) and basic data analysis.
- Excellent communication skills in spoken and written English; an additional language is an advantage.
- Able to work independently and in a team.
- Work closely with 2 Senior Representatives.
- Working hours: 8am–5pm (with company transport) or 9am–6pm.
- Budget: Competitive, aligned with experience.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Principal Consultant - Retail & Hospitality Division
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248