Responsibilities:
- Act as the primary point of contact for a portfolio of customers, ensuring high levels of satisfaction and engagement
- Regularly check in with users, proactively identifying potential issues or opportunities for upselling
- Troubleshoot product issues and coordinate with internal teams to find timely solutions
- Help build and refine customer success playbooks, knowledge bases, and onboarding material
- Track customer health metrics and prepare reports for internal stakeholders
- Creating and delivering on customer implementation plans to accelerate time-to-value for customers and reduce onboarding friction.
- Work closely with the product team regarding any new feature roll outs, training of customers, drafting client communications, implementing training tools etc.
- Proactively identifying and reporting on key customer health metrics.
- Liaising with cross-functional internal teams (including engineering, product development, sales and marketing), to improve the entire customer experience.
- Min 2-4 years’ experience Prior experience as a Customer Success Manager or Account Manager in the B2B SaaS space.
- Experienced managing a range of clients with a particular focus on Enterprise and large/strategic accounts.
- Strong interpersonal and communication skills.
- Enjoy thinking creatively and problem solving under pressure.
Next Step:
- Interested applicants, please send your resume to stephanie.chong@peoplebank.asia with your current and expected salary.
- Please note that only shortlisted candidates will be contacted.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
EA Personnel Registration ID:R2090996