Job Type: 6 Months Contract
About the Role
We are seeking an experienced Loyalty Solutions Manager to drive the design, implementation and ongoing delivery of digital loyalty solutions across the Asia-Pacific (APAC) region.
In this role, you will work closely with clients, regional business teams, product and technology teams, and external vendors to deliver scalable loyalty and card-linked offer solutions. You will combine product management, technical solutioning and project management expertise to support platform enhancements, merchant onboarding and successful client implementations.
Key Responsibilities
Product Management & Solution Development
- Drive product enhancements for loyalty platforms, incorporating client feedback, operational insights and market requirements.
- Define business requirements for new features and platform improvements.
- Collaborate with product, technology, market and vendor teams to assess solution feasibility and coordinate product releases.
- Support user acceptance testing (UAT), rollout planning and post-launch monitoring.
- Manage loyalty and card-linked offer programmes across APAC markets, including Australia, New Zealand, Japan, Hong Kong and Singapore.
- Serve as the key liaison between clients, implementation teams, internal stakeholders and external vendors.
- Coordinate project kick-offs, implementation planning, testing, client onboarding and go-live readiness.
- Track project milestones, risks, dependencies and outstanding actions across multiple concurrent projects.
- Support the day-to-day operations of loyalty platforms, including offer and merchant onboarding, campaign configuration and testing.
- Troubleshoot platform issues and coordinate investigations, root-cause analysis and incident resolution with product, engineering and operations teams.
- Support technical discussions involving APIs, webhooks, data flows and system integrations.
- Review solution designs and recommend implementation approaches based on existing platform capabilities.
- Translate technical concepts into clear, business-friendly communications for clients and stakeholders.
- Assess merchant onboarding requests and validate merchant identifiers, including BINs, CAIDs, VMIDs and MIDs.
- Coordinate merchant research, profile updates and onboarding quality checks.
- Manage vendor deliverables, contracts, Statements of Work (SOWs) and operational commitments.
- Coordinate vendor activities relating to security reviews, penetration testing, certificates, infrastructure changes and feature delivery.
- Prepare client reports and collaborate with consulting and analytics teams to generate insights on portfolio performance.
- Maintain product and project documentation, including FAQs, platform guides and API documentation.
- Support quality, security, operational resilience and other compliance requirements.
- Coordinate contractual documentation, purchase requisitions and billing processes with Finance and relevant stakeholders.
- Support campaign solution initiatives, pilots, UAT and production readiness activities as required.
- Bachelor's degree in a relevant discipline.
- Minimum 8 years of professional experience in payments, banking or payment processing, with experience in product management, pre-sales and solutioning roles.
- Demonstrated experience managing product solutions and projects from initial concept through implementation and launch.
- Strong understanding of project management methodologies and tools.
- Good technical acumen, with the ability to understand and communicate technical concepts, system integrations and platform capabilities.
- Strong analytical skills, numerical proficiency and attention to detail.
- Excellent stakeholder management, collaboration, documentation and communication skills.
- Ability to manage multiple projects and work effectively with regional and cross-functional teams.
- A proactive and digitally curious mindset, with an interest in loyalty solutions, customer engagement and emerging industry trends.
- Solid understanding of the payments industry and payment flows.
- Familiarity with loyalty programmes, card-linked offers and digital customer engagement solutions.
- Experience working with APIs, webhooks, platform integrations or payment-related technology solutions.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248