📍 Singapore
💼 9 Months Contract Role
About the Role
Our client is looking for a detail-oriented and analytical Fraud Analyst to join a leading global technology platform. In this role, you will be responsible for investigating suspicious activities, assessing complex cases, and mitigating potential fraud risks while ensuring a positive customer experience.
You will work closely with cross-functional stakeholders to identify fraudulent patterns, conduct investigations, resolve disputes, and support fraud prevention initiatives across the business.
Key Responsibilities
- Conduct investigations into suspicious transactions, claims, and account activities.
- Review and assess complex cases to determine legitimacy and appropriate resolutions.
- Analyze data, trends, and behavioral patterns to identify potential fraud risks and emerging threats.
- Liaise with customers, internal stakeholders, and external partners to gather supporting information and documentation.
- Manage case queues, investigations, and escalations in a timely and accurate manner.
- Prepare investigation summaries and reports with clear findings and recommendations.
- Escalate fraud rings, high-risk cases, and emerging risk trends where necessary.
- Collaborate with internal teams to improve fraud detection processes and controls.
- Support fraud awareness initiatives and contribute to process improvement projects.
- Minimum 2 years of experience in fraud investigation, risk operations, claims assessment, dispute resolution, trust & safety, compliance, or a related field.
- Experience handling complex investigations and making risk-based decisions.
- Strong analytical and problem-solving skills with the ability to identify patterns and anomalies.
- Excellent written and verbal communication skills.
- Strong stakeholder management and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and strong organisational skills.
- Proficient in data analysis and reporting tools.
- Experience in fraud investigations, insurance claims, trust & safety, financial crime, risk operations, or customer dispute resolution.
- Exposure to e-commerce, fintech, insurance, technology, marketplace, or digital platform environments.
- Experience working with cross-functional teams and external vendors.
- Additional regional language proficiency will be advantageous.
- Opportunity to join a globally recognised organisation.
- Exposure to complex fraud and risk investigations.
- Collaborative and dynamic working environment.
- Gain valuable experience in fraud prevention, risk management, and operational excellence.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248