Location: Central Singapore (Hybrid – 3 days onsite, 2 days remote)
Contract: 12 months, renewable
Salary: Up to SGD 3,400/month
About the Role
We are seeking a detail‑oriented and customer‑focused Helpdesk Analyst to provide first‑level technical support to end users. You will be the first point of contact for technical assistance, ensuring timely resolution of software and application issues while maintaining a high level of customer satisfaction. This role involves diagnosing, troubleshooting, escalating complex incidents, and maintaining accurate documentation.
Key Responsibilities
- Serve as the first point of contact for users via email and ticketing system.
- Diagnose, troubleshoot, and resolve common software/application issues.
- Escalate unresolved or complex incidents to L2/L3 support teams.
- Log, track, and manage incidents in the helpdesk/ticketing system.
- Provide application support using project FAQs and established documentation.
- Maintain IT support documentation, FAQs, and user guides.
- Ensure timely resolution of incidents while delivering excellent customer service.
- Minimum 1 year of experience in a technical support or helpdesk role.
- Familiarity with helpdesk/ticketing systems (e.g., ServiceNow, JIRA).
- Strong problem‑solving, communication, and interpersonal skills.
- Ability to work independently and prioritize tasks in a fast‑paced environment.
- Customer service orientation with a user‑centric mindset.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Ahmad Ilyas bin Azhari
Consultant – IT & Digital
EA Personnel No: R24123184
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248