You will be involved in HR application support, project delivery, vendor management, service performance monitoring, and technical coordination across enterprise systems, including identity and access management, infrastructure, security, and integrations. This is an ideal opportunity for an experienced HR technology or enterprise application professional who combines strong project coordination skills with a solid understanding of IT service management and operational governance.
RESPONSIBILITIES
HR Technology Project Delivery
- Manage HR technology projects, system enhancements, application releases, and upgrades, ensuring delivery aligns with agreed timelines, scope, and business requirements
- Coordinate project activities, dependencies, risks, and issues across business stakeholders, vendors, and internal technology teams
- Oversee testing, deployment, release coordination, and post-implementation support to ensure smooth transition into business-as-usual operations
- Coordinate application support activities, including incident, problem, change, and service request management, to maintain stable and reliable HR technology operations
- Facilitate issue investigation, escalation, and resolution with vendors and internal support teams, including root cause analysis and follow-up on corrective actions
- Monitor application health, service availability, and operational performance to minimize business disruption
- Maintain support documentation, operational procedures, and knowledge resources to strengthen service delivery
Stakeholder & Cross-Functional Coordination
- Act as the primary point of contact between HR, external vendors, and internal enterprise technology teams for HR application delivery and support
- Collaborate with Entra ID, Active Directory, SFTP, Network, Security, Infrastructure, and Integration teams to manage technical dependencies and resolve application-related issues
- Coordinate cross-functional activities, manage escalations, and drive timely resolution of operational and project-related challenges
- Translate business requirements into actionable technical requests and ensure alignment across stakeholders
Application Administration & Identity Access Management
- Coordinate application administration activities, including single sign-on (SSO), user provisioning, access management, group assignments, certificate renewals, and enterprise application onboarding within Microsoft Entra ID
- Work with identity, security, and integration teams to troubleshoot authentication, authorization, provisioning, and connectivity issues
- Support access-related changes in accordance with established security policies, approval processes, and compliance requirements
Vendor Management, Service Performance & Governance
- Monitor vendor and support team performance against agreed service-level agreements (SLAs), key performance indicators (KPIs), and service commitments
- Conduct regular service reviews, track service issues and improvement actions, and drive accountability for timely resolution
- Prepare operational reports and management updates covering application health, service performance, project status, risks, and outstanding issues
- Support governance forums, audits, and compliance assessments, ensuring adherence to service management, security, and operational requirements
Continuous Improvement
- Identify opportunities to improve application stability, support processes, service delivery efficiency, and end-user experience
- Drive process improvements, support automation, and operational optimization initiatives
- Analyse recurring incidents and service trends to recommend preventive measures and sustainable solutions
REQUIREMENTS
- Approximately 10 years of relevant experience in HR technology, HR systems delivery, enterprise application support, IT service management, or related technology roles
- Experience supporting HR technology platforms such as Workday, ServiceNow HR Service Delivery (HRSD), Glint, or other enterprise HR applications
- Strong experience in project delivery, application support, stakeholder management, and vendor coordination
- Knowledge of Microsoft Entra ID, Active Directory, SSO, identity and access management, and user provisioning
- Familiarity with APIs, SFTP-based integrations, enterprise application onboarding, and cross-functional technology dependencies
- Experience managing SLAs, KPIs, service reviews, operational reporting, and continuous improvement initiatives
- Understanding of ITIL-based service management practices, including incident, problem, change, and service request management
- Strong communication, analytical, problem-solving, and relationship management skills, with the ability to coordinate across business and technical teams in a fast-paced environment
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
EA Personnel No: R2198747
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248