Location: Ang Mo Kio (AMK)
Working Hours (Shift): Monday to Friday, 7:30 AM – 4:30 PM OR 9:00 AM – 6:00 PM
Salary: Up to $3,000 month (Contract)
IMMEDIATE STARTERS ONLY
Job Summary:
We are seeking a skilled and proactive IT Support Engineer to join our team at our AMK campus for a 3 -month contract. You will be the first line of support, responsible for delivering timely and effective IT assistance to end-users. If you're passionate about technology, customer service, and problem-solving, we’d love to hear from you.
Note: This role may involve occasional rotating shifts to support operational needs.
Key Responsibilities:
- Provide first-level technical support for hardware, software, network, and system issues.
- Troubleshoot and resolve IT-related incidents via phone, email, remote access, or on-site visits.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Support Windows OS, Microsoft Office Suite, and other commonly used applications.
- Escalate unresolved issues to the appropriate teams and follow through until resolution.
- Maintain documentation of support cases, incidents, and solutions.
- Assist in onboarding and offboarding processes including account setups and hardware allocation.
- Monitor and maintain IT inventory, including asset tracking and updates.
- Collaborate with other IT teams to support projects and improvements.
- Diploma or higher in Information Technology, Computer Engineering, or a related field.
- Minimum 1–2 years of relevant IT support experience.
- Hands-on experience with Windows OS, basic networking, and remote support tools.
- Familiarity with ticketing systems such as ServiceNow, JIRA, or similar platforms.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Ability to work independently and as part of a team.
- Willingness to work rotating shifts if required.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital
EA Personnel No: R23112335
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248