We are looking for a proactive and detail-oriented L1 IT Technical Support to support day-to-day operations and ensure smooth service delivery. This role is ideal for individuals who enjoy problem-solving, stakeholder coordination, and working in a structured environment.
Key Responsibilities
- Act as the primary point of contact for inquiries and issues from both internal and external stakeholders
- Ensure high levels of client and stakeholder satisfaction by meeting service levels, deliverables, and performance targets
- Monitor and follow up on support tickets (L2) to ensure timely updates and resolution within SLA timelines
- Step in as a backup resource during contingency situations to ensure continuity of operations
- Prepare ad-hoc reports, including data gathering, analysis, and interpretation to drive process improvements
- Support administrative and operational tasks to enhance overall team efficiency
- Strong communication and stakeholder management skills
- Detail-oriented with good problem-solving abilities
- Comfortable working with data, reporting, and tracking tasks
- Able to work in a fast-paced, structured environment
- Experience with ServiceNow or similar ticketing systems
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248