12 Months Contract
Company: Information Technology
Position Overview
We are seeking a proactive and detail-oriented Order Fulfillment Specialist to support regional fulfillment operations across the Asia Pacific and Japan (APJ) region.
In this role, you will manage order backlogs, coordinate shipment execution, and work closely with cross-functional teams to ensure timely and reliable customer deliveries. You will play a key role in achieving quarterly shipment targets, monitoring fulfillment risks, and improving delivery performance.
The ideal candidate has 3–5 years of relevant experience in order fulfillment, order management, or supply chain operations, with hands-on experience using SAP ERP or SAP S/4HANA.
Key Responsibilities
- Order Backlog Management:
Monitor order backlogs, track order status, identify fulfillment gaps, and proactively resolve potential shipment delays.
- Shipment Execution:
Coordinate daily and weekly shipment activities to support quarterly shipment targets and ensure fulfillment commitments are met.
- Customer Delivery Management:
Monitor customer delivery requirements, prioritize urgent orders, and coordinate actions to meet committed shipment dates.
- Cross-Functional Coordination:
Work closely with supply planning, manufacturing, logistics, and other regional stakeholders to improve shipment speed and delivery predictability.
- SAP & Data Management:
Use SAP ERP or SAP S/4HANA to monitor order progress, analyze backlog data, maintain data accuracy, and prepare fulfillment reports.
- Risk Management & Escalation:
Identify supply constraints, fulfillment issues, and shipment risks, escalating concerns promptly and following through on corrective actions.
- Performance Reporting:
Prepare regular reports on backlog status, shipment performance, and fulfillment risks, providing visibility into progress against quarterly targets.
- Process Improvement:
Identify opportunities to streamline fulfillment workflows, improve operational efficiency, and leverage digital tools, including AI-enabled solutions, for reporting and data analysis.
- 3–5 years of relevant experience in order fulfillment, order management, backlog management, supply chain operations, logistics, or customer operations.
- Hands-on experience with SAP ERP or SAP S/4HANA is required.
- Strong analytical, problem-solving, and reporting skills, with excellent attention to detail.
- Fluent in English, with strong written and verbal communication skills.
- Proven ability to coordinate with multiple stakeholders and manage competing priorities under tight deadlines.
- Proactive, results-driven, and accountable, with the ability to identify issues and drive timely resolution.
- Comfortable working in a dynamic, multinational environment with stakeholders across countries and time zones.
- Achievement of quarterly shipment targets.
- Improved on-time shipment performance against customer commitments.
- Faster and more predictable international shipment execution.
- Accurate backlog reporting and timely escalation of fulfillment risks.
- Effective cross-functional collaboration and continuous process improvement.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248