Location: Singapore
About the Role
Join our client's growing Supply Team and play a key role in helping customers thrive on the platform. As a Partner Success Associate, you will partner with entrepreneurs and emerging professional customers, supporting them in growing their businesses through strategic account management, pricing optimisation, listing enhancement, and platform education.
This is an excellent opportunity for someone who enjoys building relationships, analysing performance data, and helping partners achieve long-term success in a fast-paced, dynamic environment.
What You'll Do
As a Partner Success Associate, you will manage a portfolio of host accounts, focusing on their retention, growth, and overall success with our client. Your responsibilities will include:
- Build and maintain strong relationships with entrepreneurs and emerging professional hosts, serving as their trusted business partner.
- Manage a portfolio of host accounts to drive long-term retention, engagement, and business growth.
- Conduct one-on-one onboarding and optimisation consultations, providing recommendations on pricing strategies, listing quality, availability, and revenue opportunities.
- Partner with hosts to maximise bookings during peak demand periods by securing inventory availability.
- Educate hosts on our client's products, platform enhancements, and policy updates while gathering and sharing valuable market feedback with internal stakeholders.
- Respond promptly to host enquiries and provide exceptional support to enhance the overall host experience.
- Analyse account performance, identify trends, and recommend strategic actions to improve booking performance and business outcomes.
- Collaborate with Sales Managers to deliver scalable education initiatives, including webinars, workshops, and email campaigns that support the wider host community.
- Promote best-in-class hospitality standards to ensure outstanding guest experiences across the platform.
- Minimum 3 years' experience in Account Management, Customer Success, Sales, Business Development, or Partner Management.
- Prior experience within the hospitality, travel, tourism, or marketplace industry is advantageous.
- Proven ability to manage a portfolio of client accounts while driving engagement, retention, and business growth.
- Strong commercial mindset with the ability to identify opportunities for optimisation and revenue growth.
- Excellent relationship-building, communication, and presentation skills with confidence engaging stakeholders through phone, email, virtual meetings, and face-to-face interactions.
- Strong analytical skills with the ability to interpret data and make business recommendations.
- Highly organised with excellent time management and prioritisation skills, capable of managing multiple accounts simultaneously.
- Experience using CRM platforms such as Salesforce or similar customer relationship management tools is preferred.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248