Location: Singapore
Nationality: Singaporean
Job Summary
The IT Quality Manager is responsible for developing, implementing, and maintaining quality assurance standards across the organisation’s IT systems and services. This role ensures all IT deliverables meet internal benchmarks, regulatory obligations, and customer expectations. The successful candidate will drive continuous improvement, lead audits, and collaborate closely with cross-functional teams to uphold operational excellence.
Key Responsibilities
Quality Strategy & Governance
- Develop and implement IT quality assurance policies, procedures, and frameworks.
- Align quality objectives with business needs and regulatory requirements.
- Maintain quality documentation such as SOPs, audit logs, and compliance reports.
Audit & Compliance
- Conduct regular system audits and inspections to ensure compliance with standards.
- Lead root-cause analysis and oversee corrective and preventive actions (CAPA).
- Ensure adherence to ISO, ITIL, and other relevant audit frameworks.
- Oversee system integration, functional, and user acceptance testing (UAT).
- Create and manage test plans, test cases, and defect tracking processes.
- Monitor quality metrics, performance indicators, and testing outcomes.
- Work closely with IT, Operations, and Support teams to resolve quality issues.
- Train, mentor, and guide staff on QA protocols, tools, and best practices.
- Lead stakeholder communications and cultivate a culture of quality across teams.
- Analyse incident and defect trends to recommend process enhancements.
- Stay updated on emerging QA technologies, tools, and best practices.
- Drive initiatives to improve system reliability, performance, and user experience.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Minimum 5 years of experience in IT quality assurance or IT operations.
- Strong understanding of QA methodologies, testing tools, and IT service management.
- Experience with audit frameworks such as ISO 9001, ISO 20000, and COBIT.
- Excellent analytical, communication, and leadership skills.
- Programming experience in Java, J2EE, or Microservices.
- ITIL Foundation or higher
- ISO Lead Auditor
- PMP or equivalent project management certification
- Six Sigma or Lean Quality certification
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Principal Consultant - Retail & Hospitality Division
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248