Company: MNC Bank
Contract Duration: Until 30 June 2026
Location: Changi Business Park
Role Overview
The Sales Support Officer is an entry-level role responsible for supporting a range of sales and service activities in coordination with the Sales team. This position plays a key role in analysing sales outcomes, identifying opportunities, supporting proposal creation, and ensuring high-quality service delivery to banking customers.
The overall objective of the role is to provide comprehensive sales and service support to frontline sales teams and client segments, while ensuring compliance with internal policies and regulatory requirements.
Key Responsibilities
- Provide sales and service support to banking customers, ensuring a positive customer experience.
- Ensure all service queries and requests are resolved in a timely and professional manner.
- Resolve sales-related issues by identifying appropriate solutions based on technical knowledge and established procedures.
- Deliver quality service to customers and refer potential opportunities to Client Advisory Teams.
- Support the branch in achieving overall sales and service targets.
- Assess risk appropriately when making business decisions, with due consideration for the firm’s reputation and the safeguarding of clients, assets, and the organisation.
- Ensure compliance with applicable laws, rules, regulations, and internal policies, and escalate control or compliance issues where necessary.
- Relevant experience in sales support or customer service is preferred.
- Prior customer service experience is advantageous.
- Working knowledge of banking or financial services industry practices and standards.
- Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
- At least 3 years of experience
within a bank or financial institution; or
- At least 5 years of relevant experience
if without prior banking experience.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248