Contract Duration: 1 year
Work Location: Central
Role Type: SAP AMS / Application Management Services Lead
Overview
We are seeking an experienced SAP Application Support Lead to manage SAP application management (AMS) service delivery and lead a technical support team. This role is responsible for ensuring high-quality SAP support operations, driving incident/problem/change management, managing SLAs/KPIs, and working closely with business stakeholders, IT teams, and vendors to maintain stable and reliable SAP services.
Top Must-Have Skills / Primary Skills
- SAP experience: Proven experience in SAP application management, production support, or a similar role.
- Leadership: Strong team management skills with experience leading technical teams.
- Communication: Excellent stakeholder management and communication skills (technical and non-technical audiences).
- Problem-solving: Strong analytical troubleshooting skills for complex SAP issues.
- Process knowledge:
Familiarity with IT service management frameworks (e.g., ITIL) and SAP support processes.
1) Service Delivery Management
- Oversee the delivery of SAP AMS services, ensuring high-quality support and maintenance of SAP systems.
- Lead and manage a team of SAP AMS professionals through coaching, guidance, and development.
- Ensure timely resolution of SAP incidents and problems.
- Drive root cause analysis and implement corrective/preventive actions.
- Manage SAP change requests and releases, ensuring minimal business disruption and adherence to change governance.
- Monitor and report on SLAs, KPIs, and operational metrics; track trends and ensure performance targets are met.
- Communicate with business stakeholders, IT teams, and vendors to ensure alignment and efficient issue resolution.
- Identify opportunities to improve support processes and implement changes to increase efficiency and service quality.
- Develop and maintain knowledge bases, documentation, and training materials to support the SAP AMS function.
- SAP certifications (e.g., SAP Basis, SAP Fiori, or relevant modules).
- Project management experience (handling multiple workstreams/projects).
- Technical exposure to ABAP, SAP Fiori, and SAP Cloud Platform.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Ahmad Ilyas bin Azhari
Consultant – IT & Digital
EA Personnel No: R24123184
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248