Location: Central
Experience: 8–12+ Years
Employment Type: Contract
Salary: Basic Salary + Bonus
About the Role
Our client is seeking an experienced Senior Application Support Engineer (.NET / SQL Server) to serve as the primary onsite technical point of contact for enterprise applications.
In this role, you will leverage your expertise in Microsoft technologies, .NET applications and SQL Server to support business-critical applications, troubleshoot technical issues and coordinate with offshore delivery teams in India. You will work closely with business users, application owners and IT stakeholders to ensure smooth application operations, timely incident resolution and successful delivery of enhancements.
Key Responsibilities
- Develop a comprehensive understanding of enterprise applications, including their business workflows, technical architecture, databases, integrations and system dependencies.
- Act as the primary onsite technical contact, engaging with business users, application owners and IT stakeholders on application-related matters.
- Coordinate incident investigations, root cause analysis (RCA), defect resolution and application enhancements with offshore support teams.
- Understand business requirements and translate them into clear technical tasks and deliverables for the offshore development team.
- Perform initial technical troubleshooting across .NET applications, SQL databases, APIs and application performance issues.
- Coordinate application testing, User Acceptance Testing (UAT), change management, production releases and deployment validation.
- Facilitate knowledge transfer and maintain technical documentation to ensure effective collaboration between onsite and offshore teams.
- Monitor delivery progress, SLA/KPI performance, potential risks and escalations, providing timely updates to relevant stakeholders.
- 8–12+ years of experience in Microsoft application development, application maintenance and production support.
- Strong hands-on experience with C#, ASP.NET, .NET Framework and .NET Core / modern .NET.
- Good knowledge of Microsoft SQL Server, including T-SQL, stored procedures, query optimisation and database troubleshooting.
- Proven experience in L2/L3 application support, incident and problem management, root cause analysis and performance troubleshooting.
- Familiarity with Web APIs, REST/SOAP integrations, JSON and XML.
- Experience with development and support tools such as Git, Azure DevOps/Jenkins, CI/CD pipelines, Jira and ServiceNow.
- Working knowledge of Microsoft Azure is an advantage.
- Experience supporting multiple enterprise applications and managing complex business workflows.
- Strong stakeholder management, communication and technical documentation skills.
- Proven ability to work with offshore delivery teams and independently manage technical discussions, priorities and escalations.
- An opportunity to take ownership of enterprise application support and operations.
- Exposure to a diverse range of Microsoft-based enterprise applications.
- Close collaboration with business stakeholders and regional offshore technology teams.
- A role combining technical troubleshooting, application knowledge and stakeholder engagement.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248