Location: Buona Vista, Singapore
Employment Type: 1-year Contract (subject to renewal)
Working Arrangement: Hybrid
Salary Range: SGD 9,000 – 12,000 per month (commensurate with experience)
About the Role We are hiring a Senior ServiceNow Developer to support the CIO Office of a leading public sector agency in scientific research. This role focuses on the design, development, and continuous improvement of the organisation’s ServiceNow platform, which supports enterprise-wide IT service management and digital transformation initiatives.
Key Responsibilities Platform Architecture & Governance
- Design, develop, and maintain scalable ServiceNow solutions across ITSM, ITOM, CMDB, and App Engine
- Define architecture standards for workflows, integrations, and data models
- Enforce development governance, coding standards, and release management practices
- Configure and optimise ITSM modules (Incident, Problem, Change, Request, Knowledge, Service Catalogue)
- Implement ITOM capabilities including Discovery, Service Mapping, and Event Management
- Develop and enhance discovery patterns, probes, and sensors
- Maintain CMDB aligned with Common Service Data Model (CSDM)
- Ensure data quality, governance, and lifecycle management
- Perform audits, reconciliation, and relationship mapping
- Develop workflows using Flow Designer, App Engine, and scripting (Business Rules, Client Scripts, Script Includes)
- Build custom applications, catalog items, and UI components
- Enhance self-service capabilities and automation
- Design and maintain integrations using REST/SOAP APIs and IntegrationHub
- Support MID Server configurations and enterprise system connectivity
- Implement monitoring, error handling, and retry mechanisms
- Implement role-based access control (ACLs) and data security policies
- Support audit and compliance requirements
- Conduct periodic security reviews
- Monitor platform performance and resolve issues proactively
- Manage SDLC, update sets, deployments, and upgrade readiness
- Develop and maintain automated test cases using ATF
- Collaborate with stakeholders to translate business requirements into solutions
- Provide technical guidance and mentoring to team members
- Support continuous improvement initiatives and platform roadmap
- Degree in Computer Science, Information Technology, or a related field
- Minimum 5–7 years of hands-on experience in ServiceNow development and administration
- Strong experience in:
- ITSM, ITOM, CMDB, and App Engine
- JavaScript and ServiceNow scripting (Glide API)
- Integration development (REST/SOAP, IntegrationHub)
- ServiceNow Certified System Administrator (CSA) is required
- Additional certifications such as CIS (ITSM/ITOM/Discovery) or CAD are advantageous
- Experience with Virtual Agent, AI capabilities (e.g. Now Assist), or ATF is a plus
- Familiarity with ITIL practices (ITIL certification preferred)
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital
EA Personnel No: R23112335
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248