Open to Singaporeans ONLY
Location : Central
Onsite
Permanent Full Time
Salary Up to $5500
Responsibilities:
- Collaborate with the customer service team to quickly and efficiently resolve customers’ security system issues.
- Provide support and maintenance services, including routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training.
- Enhance customer satisfaction and maintain long-term customer relationships.
- Manage and renew maintenance contracts as required.
- Ensure service quality by following company standards and policies to deliver prompt and efficient responses to service requests.
- Handle daily troubleshooting and follow up on all open technical issues until resolution.
- Take over service issues from project teams after external handover.
- Minimum Diploma in Electronics, Computer, Automation, or Mechanical Engineering.
- Knowledge of security systems, including access control, video surveillance, and alarm systems. Experience with Lenel, Cisco, or Milestone is advantageous.
- Basic IT knowledge, including hardware, networks, and databases.
- Ability to work under pressure.
- Strong analytical and problem-solving skills.
- Self-motivated, able to work independently, and quick to learn.
- Customer-oriented with excellent communication and interpersonal skills.
- Must be open to work on weekends and standby after office hours.
- Transport and Transport Allowancw
- Mobile allowance.
- Standby or on-call allowances for night jobs.
- Case allowances based on agreed timing.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital
EA Personnel No: R23112335
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248