📍 On-Site | Singapore
💰 Salary: $3,000 – $3,500 (Based on Experience)
📄 Contract Position
⏰ Rotating Shift Schedule (24/7 Operations Environment)
IMMEDIATE & SINGAPOREANS ONLY DUE TO PROJECT REQUIREMENTS
About the Role We are seeking a proactive and customer-focused System Administrator to join a Network Operations Centre (NOC) team supporting enterprise IT infrastructure in a 24/7 environment. This role is ideal for candidates with Service Desk or Helpdesk experience who are looking to build a career in infrastructure operations, incident management, and systems monitoring.
The successful candidate will provide Level 1 / Level 1.5 support, monitor critical systems and applications, perform initial troubleshooting, manage incidents, and escalate issues to appropriate support teams while ensuring service levels are met.
Key Responsibilities
- Monitor enterprise systems, networks, applications, and infrastructure using monitoring tools.
- Respond promptly to system alerts, notifications, and service incidents.
- Perform initial diagnosis, troubleshooting, and basic remediation activities.
- Assess and categorize incidents based on severity and business impact.
- Log, track, update, and manage incidents, service requests, and changes through ITSM ticketing systems.
- Escalate infrastructure, network, system, and security-related incidents to appropriate support teams with clear documentation and analysis.
- Conduct routine system health checks, service restarts, and operational maintenance tasks.
- Support data centre operations and ensure operational procedures are followed.
- Maintain accurate operational documentation, incident records, and shift handover reports.
- Work closely with internal support teams to ensure timely incident resolution and SLA compliance.
- Diploma in Computer Engineering, Information Technology, Information Systems, Electrical/Electronic Engineering, or related disciplines.
- CCNA certification is mandatory.
- Minimum 1–2 years of Service Desk, Helpdesk, IT Operations, or NOC support experience.
- Basic hands-on experience with Windows Server and/or Linux/Unix administration.
- Experience using ITSM ticketing tools for incident logging and tracking.
- Ability to investigate alerts, document findings, and communicate technical issues clearly to Level 2/Level 3 support teams.
- Familiarity with infrastructure monitoring tools and operational support processes.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication skills and customer service mindset.
- Willingness to work rotating shifts, including weekends and public holidays.
- Prior experience in a NOC, Command Centre, SOC, or 24/7 Operations environment.
- Experience handling security alerts, infrastructure incidents, and escalation management.
- Knowledge of Incident Management processes and SLA-driven support environments.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital
EA Personnel No: R23112335
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248