- 12 months contract
- Onsite work arrangement
- Work location: Bendeemer
- Provide expertise and guidance on the potential use of all M365 applications.
- Support customer for M365 related applications including Exchange Online, MS Teams,OneDrive, Defender, Intune/Autopilot, SharePoint Online and other M365 core services.
- Be an advocate and provide best practices for use of all M365 products.
- Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
- • Perform administration tasks (Azure Active Directory) including user/group administration, security permissions, group policies, systems configuration, research event log warnings and
- errors, and resource monitoring.
- Interact with the service desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
- Develop and maintain product and/or service documentation and knowledge base articles.
- Other duties as may be delegated by the Manager or Team Lead from time to time.
- Deliver training for employees on using M365 applications articulating the technical capabilities in a non-technical manner.
- Be the escalation point for the internal helpdesk system for M365 related issue.
- Knowledge and hands-on experience with MS Intune and Autopilot is a MUST.
- Good in Microsoft Power Platform and Microsoft Power Automate will be an added advantage.
- Support Windows OS, desktop/laptop related software & hardware when needed.
- Conduct hardware/software installations based on customer’s requirements and company specifications.
- Perform Root Cause Analysis (RCA) for End User Computing (EUC) related (*Including M365 related products) service problems as part of problem management.
- Liaise with support vendors for maintenance, support or issues resolution.
- Work with Team Lead, team members & customers to achieve high level of customer satisfaction.
- Point of contact for assessing any new workplace related products/endpoint management tools.
- Involve in the EUC related transition as and when required. Represent the workplace team to assist Transition Manager on the end-to-end transition for EUC.
- Degree/Diploma in Computer Science/IT.
- Minimum 3 years of working experience in Microsoft 365 Technologies.
- Experience in Microsoft Intune is a must (*Including Packaging, Deployment, Reporting, Troubleshooting, Policy creation, MS Patching).
- Experience in supporting M365 user
- MS Azure related certification (mandatory)
- Ability to work independently under pressure to meet project timelines with quality work.
- Possess knowledge in IT networking to troubleshoot computer 1st level networking problems
- Possess IT skills in MS Windows, M365, desktop hardware and network environments
- Strong organizational, interpersonal skills and customer oriented
- Excellent verbal and written communication skills
- Independent and results oriented
- Willing to work on flexible schedule depending on business need
- Ability to work non-deskbound and flexibility to travel to multiple sites as and when required.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248