12 months contract
Tech Giant, Social Media Platform
Within Advertising Operations, this specialist will work with customer and product support teams to improve tool stability and reduce escalations. They will be responsible for managing escalations related to operational tools, communicating and organizing across impacted teams, and identifying root causes and process improvements.
- Provide operations and engineering teams support for tooling and infrastructure issues
- Ownership of tool escalations, including accurate triage, SLA management and task resolution
- Communicate issues and fixes to impacted teams
- Analyze common issues to identify root causes, find solutions and process improvements
- Manage and track issue volume, ensure adequate data & measurement
- QA ads to ensure they meet proper site specs and ad requirements.
- Proficiency in analyzing data to detect trends and identify root causes
- General familiarity with technical terminology and engineering standards
- Ability to manage projects autonomously
- Organizational and process excellence
- Excellent written and verbal communication skills
- Bachelors Degree in business, technical or related field preferred.
Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at firstname.lastname@example.org.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.