After-Sales Service Executive (Retail)

Location: Singapore
Job Type: Permanent
Posted: 27 days ago
Contact: Charlotte Cheah
Discipline:
Reference: BBBH31010_1718956598

We are seeking an experienced After Sales Service Advisor to join our client's team at ION Orchard - Singapore! If you have a passion for luxury retail and want to be at the cornerstone of client interaction and experience, we invite you to apply now!

KEY RESPONSIBILITIES:

  • Deliver a warm and gracious welcome to each client while exhibiting the company's values and exceeding client experience expectations.
  • Meet and/or exceed service timeframes and client expectations for the company's-appropriate follow-up to service.
  • Understand clients' needs and identify and discuss appropriate solutions.
  • Communicate and respond to clients' inquiries with strong knowledge of technical explanations of service.
  • Possess a strong understanding of the client's Service Policies and execute these policies to provide appropriate client experience.
  • Perform on-site quick services
  • Uphold the ideals of the client's Client Experience with a clear understanding of luxury service requirements.
  • Apply client experience guidelines and technical expertise to share recommendations with clients about service and product sales.
  • Partner with Boutique colleagues on sales (accessories, watches, and jewelry).
  • Understand and comply with the client's security and operational procedures (e.g., product handling, inventory control).
  • Assist with Boutique daily opening/closing.
  • Assist with Boutique projects as needed related to Client Services (inventory, organization, restocking of supplies).

REQUIREMENTS:

  • Strong interpersonal skills, empathy, integrity, emotional control, patience, commitment, and discernment.
  • A client service-oriented, solution-driven, and team player mindset.
  • Excellent verbal and written communication skills.
  • Previous experience in a client-facing role and aptitude for organization.
  • Knowledge about Watchmaking, Jewelry techniques, and the client's products.
  • Availability to work retail hours, including weekends, in a fast-paced retail store environment.

Cheah Wei Ee
Senior Consultant
Registration Number, R23114782
Peoplebank Singapore Pte Ltd
EA Licence Number, 08C5248