APAC Delivery and Support Senior Engineer (Voice Recording)

Job Title: APAC Delivery and Support Senior Engineer (Voice Recording)
Contract Type: Permanent
Location: Singapore
Salary: Negotiable
Start Date: ASAP
Reference: 21840_1604643050
Contact Name: Jerry Qiu
Contact Email:
Job Published: November 06, 2020 14:10

Job Description

APAC Delivery and Support Senior Engineer (Voice Recording)

  • A Global Voice Recording service provider
  • The position will be a pioneer member of the APAC team
  • Permanent position with attractive remuneration package, annual leaves, medical leaves, flexible working arrangements and many more....

Overview of Job Function

The Global Operations Team seeks an experienced senior engineer to add to our global high-performance Operations team. This position is responsible for the design, planning and the implementation of enterprise financial technology solutions. The position is responsible for all aspects Technical Project Delivery, Support to our clients through liaison with our Service Operational Center and Engineering teams, Vendors, Architecture, Analysis of Critical cases and Design of a key compliance components. Research and implement best practices framework/capabilities model that will control costs, provide higher quality, and/or increase predictability of service delivery. Will interface with Operational/Support Leads, Project Managers, Pre-sales and Sales assistance on new opportunities, work with senior members of staff to provide technical guidance and direction for the product's growth and service model.


  • Assist in promoting of the products and services portfolio demonstrating knowledge and professionalism to prospects and customers at both commercial and technical levels;
  • Ensure the quality, completeness and best practices of project and support deliverables;
  • Act as the primary, dedicated technology interface to the business owning the technical responsibility for architecture, analysis, design, development, and implementation of components and framework;
  • Responsible for Technical and Pre-Sales functions on behalf of the company within the APAC region;
  • Approve system requirements, estimation, functional specifications, testing strategy and other activities to ensure architectural alignment;
  • Set high-level design objectives, and review and critique software designs proposed by developers;
  • Enable other teams on new foundational features and cutting-edge technologies;
  • Coach engineers for service excellence during the project delivery and support activities;
  • Assist with training and deployment of NICE/Verint Systems or other Voice Recording technologies.

Minimum Requirements:

  • 5+ years' experience in the field of software engineering on NICE / VERINT products ranging from NICE 8.9, NP3.x, NIM4.x, NTR, Fusion/Compass, Verint Recording V11/V15, Verba Recording (Verint VFC);
  • Experience with Microsoft SQL Server, MySQL & Java, IP Telephony technologies, SAN/NAS storage;
  • Proven product delivery knowledge from requirements analysis through quality assurance and support;
  • Excellent oral and written communication skills, with effective presentation experience;
  • Possess strong interpersonal skills coupled with a can-do attitude;
  • Possess a proven ability to work independently;
  • Demonstrating high levels of Technical Support skills in order to support the client with determining the right solution or fix for their environment;
  • Detail-oriented and highly organized person, ability to juggle multiple priorities and parallel projects;

Desired Requirements

  • Knowledge and experience of creating Technical Designs into Financial Institutions;
  • Demonstrating strong knowledge of NICE & Verint Voice recording platforms and associated software applications;
  • Experience with MySQL, MSSQL;
  • Experience working in a financial institution.

Interested parties please click "Apply Now" or contact Jerry Qiu (EA Reg. No. R1219180) on +65 6429 1246 for more information. Email:

Chandler Macleod is a brand of Peoplebank Singapore Pte Ltd EA Licence: 08C5248

Interested parties please click "Apply Now" or contact Jerry Qiu (EA Reg. No. R1219180) on +65 6429 1246 for more information.

Chandler Macleod is a brand of Peoplebank Singapore Pte Ltd EA Licence: 08C5248