API Integration Consultant (6-12 months contract)

Our client is growing the API Integrations team and looking for an API Integration Consultant. The
ideal candidate is someone with good communication skills, and can provide first level technical support,
both internally, and externally to their API partners. This is a cross-functional
role; you'll work with Software Engineering, Product, Sales, Operations and Customer Support to
deliver first class technical support for our partner community.

● Serves as technical point of contact for internal teams
● Work directly with partners to provide in depth technical analysis and clever solutions to
API challenges
● Owns support tickets with appropriate levels of follow up, and determines the appropriate
escalation path
● Document and share best practices, and be the API subject matter expert for internal and
external stakeholders
● Stay up-to-date with new features and product launches
● Own and improve the API documentation, Guides and FAQs

● Bachelor's Degree in Information Technology or equivalent
● At least 1-3 years experience in a similar technical consultant role supporting enterprise clients
● Proficiency in JSON and XML
● Knowledge of SQL
● Experience working with ticketing system, such as Salesforce, Zendesk and Jira
● Great communication skills, both written and verbal
● Be comfortable talking about technical concepts, and explaining how our API works
● Empathize with users of all experience levels and see through their questions to quickly
grasp the issues they're facing
● Ability to embrace the adventure, embracing change amidst shifting priorities
● Ability to write conceptual guides, code references, and interactive tutorials for a
developer audience is a plus