Join our client, a noteworthy MNC company in the digital tech space.
As an API Integration Specialist/ Support Engineer (12 months contract), you will play a significant role in shaping the future of API integrations and providing technical support to both internal and external partner companies.
Your responsibilities encompass the following key areas:
- Ensure seamless integration experiences for our partners.
- You will provide expert technical support to key partners during API integration, skillfully diagnosing and resolving issues, and fostering trust through creative solutions.
- Effective issue triage and escalation processes will be your forte, distinguishing between APIrelated and non-API-related issues and bridging the gap between technical and non-technical teams.
- You will also take charge of maintaining developer documentation, ensuring its comprehensiveness and accuracy.
- Leading partner onboarding from inception to golive, collaborating with Partner Managers, defining integration scope, and educating partners on best practices will be integral to your responsibilities.
- Additionally, you will conduct thorough API testing, provide feedback for continuous improvement, coordinate with Beta Partners for feature integration, and comfortably host technical webinars.
Qualifications for Success:
- A minimum of 3 years of hands-on experience in a related consultancy or API integration role.
Exceptional communication skills, both written and verbal, are essential, along with expertise in technical support, troubleshooting, testing, and issue escalation.
- Ability to translate complex technical concepts into nontechnical language and have a solid grasp of XML and JSON.
- Proficiency in crafting and interpreting complex SQL queries, experience with REST APIs, and familiarity with testing tools like Postman or PAW are crucial.
- Knowledge of Salesforce and Jira is a plus.
- Prior experience in writing technical documentation, an understanding of serviceoriented architecture, and the ability to adapt to shifting priorities are highly valued.
Interested parties please click "Apply Now" or send your CV directly to Gina Ng (EA Reg no: R1110400) at email@example.com.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.