Associate Director, Platform Operations

Job Title: Associate Director, Platform Operations
Contract Type: Permanent
Location: Singapore River, Singapore
Salary: Negotiable
Reference: 185775_1530163252
Contact Name: Maricris Fermin
Contact Email:
Job Published: June 28, 2018 14:33

Job Description

Associate Director, Platform Operations

  • Permanent position
  • Competitive remuneration package
  • Work with a household name, with cutting edge technologies

Our Client

A leading communications company

The Opportunity

We are looking for an Associate Director, Platform Operations who will own the business operating rules, operation and compliance and support processes of the platform. He/She will be responsible for the overall service level, compliance and resolution of operational and technical issues on a day-to-day basis.

  • Lead a team to develop and implement the business operating rules, end-to-end business operation and support processes, financial settlement process, and the risk management, compliance and governance framework for the payment system.
  • Monitor the day-to-day operations of the service, including system performance metrics, compliance metrics, and customer support metrics, to ensure the overall service and compliance levels are met.
  • Monitor the daily financial settlement reporting and payment process to ensure accuracy.
  • Work with technology partners and mobile wallet providers to implement system changes on an on-going basis.
  • Review the regulatory compliance requirements of the system on a regular basis to ensure they are fulfilled by the mobile wallets and technology partners.

Your Background

  • Bachelor degree from reputable university
  • More than 8 years of direct working experience in leading the operations and support of a critical payment system in a payment service provider or payment network environment
  • In-depth understanding of the regulatory compliance requirements for payment systems
  • In-depth knowledge of the security requirements and implementation methodology for payment systems
  • End-to-end business and operation support process and business operating rules of an open-loop payment network
  • Stakeholders management skills
  • Project Management skills
  • Analytical skills

Interested candidates can send their resume to or apply online.

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