BI Technofunctional Analyst
- 6 months contract (maternity cover)
- Work location: WFH until further notice or CBD
Our Client
- Leading global digital payment company headquartered in US
The Opportunity
The Global BI User Success team through training, communication, collaboration, and being the voice of BI user community, empowers everyone to easily and effectively use data to make better decisions. The Global BI User Success team comprise from various cultural backgrounds, the team collaborates with BI users across all geographies across the globe.
- Manage BI customer requests (ie system access) and streamline existing process
- Understand product/user management processes, create process flow, and identify process
- improvement opportunities
- Collaborate with the rest of team to set up efficient product knowledge system. Maintain
- product/platform documentation and user guides
- Manage various internal projects execution and stakeholder communication
- Adhere with user communications (either broad, group-basis, or individual communication)
- processes established in the team and effectively manage user communications in a timely manner
- Based on user feedback and business need, collaborate with product team to propose product
- enhancement requests and assist in implementation (e.g. design, testing)
- Manage issues and questions reported by BI users by meeting internal Service Level Agreement
- (SLA) and processes.
- Strong customer orientation/focus in creating best customer experience
Your Background
- 1-3 years of relevant experience in project or product/solutions management.
- Must work well in highly collaborative, matrixed and team oriented environment.
- Superior verbal, written and interpersonal communication skills with both technical and nontechnical
- audiences
- Strong organization skills and expert in technical documentation
- Strong project management skills
- Quick learner
- Proficient in MS office suites
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
