Business Analyst

Job Title: Business Analyst
Contract Type: Contract
Location: Singapore, Singapore
Salary: Negotiable
Reference: 183085_1522723192
Contact Name: Maricris Fermin
Contact Email:
Job Published: April 03, 2018 10:39

Job Description

Business Analyst

  • 12 months contract
  • Central location

Our Client

A familiar brand in Singapore's public-sector industry.

About the Role

Our client is seeking a suitable candidate for a period of 12 months to support the service experience needs.

As a Business Analyst you will:

  • Analyse the needs of the organisation, scope the problem and develop business case to address the problem
  • Document requirements, source and evaluate alternatives, and recommend solution that best fits the organisation needs
  • Work with vendor and app vendor on the solutions and design to seek clarification and acceptance.
  • Work with users to ensure smooth deployment and adoption of new solution
  • Perform business analysis:
  • Identify stakeholders, techniques and processes to manage, track and trace requirements
  • Refine and clarify business need, define solution scope and develop business case
  • Explore, identify and document business needs
  • Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need with in specified scope
  • Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need
  • Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution

Your Background

The ideal candidate should exhibit the following skills and experience:

  • Graduate Degree in any discipline
  • Minimum 4 years of working experience
  • Hands-on experience in at least 1 full project development life cycle

  • Advantageous to have:
    • Consulting or Business Analysis experience
    • Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)).
    • Knowledge of, and experience in Contact Centre Solutions (OmniChannel, Speech Analytics, Customer Relationship Management Systems, AI Technologies, Chatbots/Voicebots, Robotic process Automation(RPA), Business Process Reengineering process, User-centered design
    • Up to date on product trends, best practices and technologies
  • Strong analytical, conceptualisation and problem-solving skills
  • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
  • Results and customer oriented
  • Team player with strong organization and people handling skills
  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

Interested candidates can send their resume to or apply online.