Business Analyst (WPD AMO)

Roles and Responsibilities:

• Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget;
• Assist in business Change Management activities
• Analyze, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs
• Assist in Hands-on coding and scripting
• Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects;
• Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed;
• Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;
• Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation;
• Ensure Service Level Agreements for projects and incidents are met;
• Identify potential project risks and its implication to the organization and to recommend mitigating measures so as to manage the risks;
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines;

Knowledge and Skills:

• Relevant working experience as a developer/Business analyst or equivalent in at least 2 Agile/full project development life cycle.
• Ability to work both independently and as part of a team with professionals at all levels
• Strong problem-solving skills and able to prioritize and manage multiple tasks
• Good design, coding, testing and debugging skills
• Relevant experience in requirement elicitation techniques such as design thinking, personal analysis and customer journey mapping etc.
• Solid knowledge of relevant technology concepts (e.g. client-server, relational databases, cloud-based architectures, docker and containers)
• Relevant experience in and knowledge of microservice architecture will be advantageous
• Relevant experience in facilitating user requirement workshops
• Relevant experience in web-based development and mobile IT projects.
• Working experience in .Net/J2EE applications, iOS/Android for mobile apps is preferred.
• Proficiency and experience in programming (Python, VB.NET, C#, JavaScript, HTML, CSS) is advantageous
• Working experience in government environment will be advantageous

Core Skills Set Needed:

• Familiarity with governance, adoption of digital services in enterprise IT environments.
• Work experience and strong troubleshooting skills in resolving application, infrastructure(including desktop, server, network) and security related issues in a (Singapore) government environment is preferred.
• Strong analytical, conceptualization and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Team player with strong organization and people handling skills.
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

Qualifications:

• Tertiary education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.
• Project Management Certification or equivalent

Due to sensitivity of system, only Singaporean or Singapore PR should apply