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Client Experience Manager Analyst

Job Title: Client Experience Manager Analyst
Contract Type: Contract
Location: Singapore
Industry:
Salary: S$5000.00 - S$6500.00 per month
Start Date: 1 March 2021
Reference: 209783_1613474081
Contact Name: Maricris Fermin
Contact Email: maricris.fermin@peoplebank.asia
Job Published: February 16, 2021 22:40

Job Description

Client Experience Manager Analyst

  • 6 months contract role, with possible extension or an opportunity to convert to a permanent role

Our Client

  • An investment and risk management company

The Opportunity

Duties and Responsibilities:

  • Be responsible for the operational client service experience alongside the Client Teams throughout the client lifecycle
  • Ensure the team maximizes global standards, policies and procedures, whilst taking account of regional nuances and business requirements
  • Resolution of client inquiries, over phone and email, handling all issues and raising to leadership as appropriate
  • Focus on the partnership between the Client Business and the Global Business Operations teams and related third parties to improve client service offering and quality of delivery
  • Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
  • Establish and measure client service benchmarks
  • Establish / enhance positive relationships with key partners within the business
  • Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies

Your Background

  • Prior experience in a Client Service or Coordination focused role/s preferred
  • A technical understanding across service functions together with an understanding of the end-to-end client and trade lifecycles
  • Experience in mutual fund shareholder services and dealing with transfer agents is benefical
  • Ability to develop strong collaborative working style with key internal partners
  • Experience in dealing with clients and associated operational risk matters
  • Organized and have a can-do approach to resolving client requests
  • Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive
  • Strong presentation skills and ability to adapt to audience at all corporate levels
  • Strong communicator and interpersonal skills
Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at Maricris.Fermin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

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