Client Experience Manager Analyst

Client Experience Manager Analyst

• 6 months contract role, with possible extension or an opportunity to convert to a permanent role

Our Client

• An investment and risk management company

The Opportunity

Duties and Responsibilities:

• Be responsible for the operational client service experience alongside the Client Teams throughout the client lifecycle
• Ensure the team maximizes global standards, policies and procedures, whilst taking account of regional nuances and business requirements
• Resolution of client inquiries, over phone and email, handling all issues and raising to leadership as appropriate
• Focus on the partnership between the Client Business and the Global Business Operations teams and related third parties to improve client service offering and quality of delivery
• Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
• Establish and measure client service benchmarks
• Establish / enhance positive relationships with key partners within the business
• Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies

Your Background

• Prior experience in a Client Service or Coordination focused role/s preferred
• A technical understanding across service functions together with an understanding of the end-to-end client and trade lifecycles
• Experience in mutual fund shareholder services and dealing with transfer agents is benefical
• Ability to develop strong collaborative working style with key internal partners
• Experience in dealing with clients and associated operational risk matters
• Organized and have a can-do approach to resolving client requests
• Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive
• Strong presentation skills and ability to adapt to audience at all corporate levels
• Strong communicator and interpersonal skills