12 month contract
Central Singapore
Our client
Well known social media company
The Opportunity
- Develop a trusted advisor relationship with customer executive sponsors and help them translate their platform vision into execution
- Use their platform value proposition to audiences ranging from Sr. Executives to technical stakeholders, driving adoption, engagement and growth
- Build customer adoption and engagement by identifying opportunities for business transformation with the platform, address issues, and delivering services via platform partners
- Partner with Growth Manager & cross functional teams to drive exponential growth of the platform in South East Asia
- Ensure internal alignment on account strategy by partnering with Growth Managers, Partners and Solution Architects to engage in pre-sales motions as necessary, develop and execute on customer success plans and create the conditions for adoption and expansion
- Continually assess, document, and analyze customer progress toward stated goals and results
- engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction
- Innovate with customers using technological innovations (e.g., bots)
- Help build the platform's Community though thought leadership, events, and developing best practices
- Gather customer product feedback to shape product roadmap development
- Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- Drive initiatives to help build and scale the platform's team and practices
Your Background
- Bachelor's Degree in relevant field
- Minimum of 10 years account management, sales or implementation experience at a software/SaaS company
- Minimum of 5 years within a business development, Account management or project management role with experience working within South East Asia
- Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, sales and marketing experts
- Excellent organization, project management, time management, and communication skills
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Ability to lead cross function business and technical teams to provide to achieve measurable impact
- Proven ability to build and sell business cases to customer teams
- Strong understanding of business processes and their implementation into enterprise applications
- Willingness to 'roll up one's sleeves' and assist wherever needed
- Team player who will innovate to continue improving the way the platform serves its customers
- Fluent English and business fluency in additional Asian languages is an (advantage)
- Strategy consulting (advantage)
- Organizational change management, internal communication or HR practices (advantage)
Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
