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Client Success Manager

Job Title: Client Success Manager
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Reference: 237137_1626254976
Contact Name: Hannah Ariffin
Contact Email: hannah.ariffin@peoplebank.asia
Job Published: July 16, 2021 14:09

Job Description

12 month contract

Central Singapore

Our client

Well known social media company

The Opportunity

  • Develop a trusted advisor relationship with customer executive sponsors and help them translate their platform vision into execution
  • Use their platform value proposition to audiences ranging from Sr. Executives to technical stakeholders, driving adoption, engagement and growth
  • Build customer adoption and engagement by identifying opportunities for business transformation with the platform, address issues, and delivering services via platform partners
  • Partner with Growth Manager & cross functional teams to drive exponential growth of the platform in South East Asia
  • Ensure internal alignment on account strategy by partnering with Growth Managers, Partners and Solution Architects to engage in pre-sales motions as necessary, develop and execute on customer success plans and create the conditions for adoption and expansion
  • Continually assess, document, and analyze customer progress toward stated goals and results
  • engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction
  • Innovate with customers using technological innovations (e.g., bots)
  • Help build the platform's Community though thought leadership, events, and developing best practices
  • Gather customer product feedback to shape product roadmap development
  • Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
  • Drive initiatives to help build and scale the platform's team and practices

Your Background

  • Bachelor's Degree in relevant field
  • Minimum of 10 years account management, sales or implementation experience at a software/SaaS company
  • Minimum of 5 years within a business development, Account management or project management role with experience working within South East Asia
  • Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, sales and marketing experts
  • Excellent organization, project management, time management, and communication skills
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
  • Ability to lead cross function business and technical teams to provide to achieve measurable impact
  • Proven ability to build and sell business cases to customer teams
  • Strong understanding of business processes and their implementation into enterprise applications
  • Willingness to 'roll up one's sleeves' and assist wherever needed
  • Team player who will innovate to continue improving the way the platform serves its customers
  • Fluent English and business fluency in additional Asian languages is an (advantage)
  • Strategy consulting (advantage)
  • Organizational change management, internal communication or HR practices (advantage)

Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.