Role Title: Collection Lead (Regional)
Duration: 7 months (Parental Cover)
Work Schedule: 4 days on-site, 1 day remote // Standard Singapore business hours, Monday - Friday
Project Overview:
This position serves as maternity cover for the Regional Collection Subregion Lead, reporting directly to the APAC Head of Collections. There is potential for expanding coverage to other APAC countries as needed.
Overall Responsibilities:
As the Collection Lead, you will manage a portfolio of customers, including the client's top partners across Ads, Cloud, or Hardware. You will excel in this role if you are solution-oriented and driven to implement efficient, customer-centric operational solutions. Your role requires a deep understanding of customer needs, the client's products, and the processes in place. You will apply commercial judgment and interpersonal skills to balance cash flow, cost, and customer satisfaction, knowing when to escalate issues to management.
Top 3 Daily Responsibilities:
- Build Client Relationships: Develop strong relationships with key customer contacts to ensure timely payments from the client's top clients. Oversee the client's outsourced partners in managing collections, handling escalations, and ensuring compliance with collection targets.
- Resolve Payment Issues: Address billing and payment challenges by working closely with Finance, Sales, and Product teams. You will understand both client needs and the client's product offerings, identifying and resolving issues that result in late payments.
- Support Process Improvements: Assist customers in adopting new processes and offerings to enhance billing and payment experiences. Provide valuable feedback from customers to the process and product management teams to drive continuous improvement.
Skills/Qualifications:
- Education: Degree or Diploma with relevant work experience, excellent email communication skills.
- Experience: 3-4 years of experience in Account Management, Portfolio Management, Accounts Receivable, Collections, or other finance operations roles.
- Skills: Expertise in Customer Relationship Management, strong Excel skills.
- Experience in billing processes.
- Attributes: Ability to manage conflict and enforce policies when necessary. Comfortable working in a fast-paced environment with a focus on collections.
Cheah Wei Ee
Senior Consultant
Registration Number, R23114782
Peoplebank Singapore Pte Ltd
EA Licence Number, 08C5248
