Collections Associate

Job Title: Collections Associate
Contract Type: Contract
Location: Singapore, Singapore
Salary: Negotiable
Reference: 181149_1519196681
Contact Name: Cecil Mangilin
Contact Email:
Job Published: February 21, 2018 15:04

Job Description

The successful candidate will be responsible for managing and collecting on an Accounts Receivable portfolio, ensuring timely payment and resolution of customer issues preventing payment.


  • Responsible for activities assigned by the Collections Supervisor.
  • Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records.
  • Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface).
  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
  • Work closely with key teams such as Credit and Sales in mitigating collection risk
  • Collaborate with various internal business functions such as Billing, Credit and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives.
  • Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters.
  • To be accurate, efficient and organized within daily responsibilities.
  • Escalates production issues to his/her team leader as appropriate.
  • Complies with all client published policies/ procedures and any legal regulatory requirements in addition to ensuring that Client's Service Level Agreement is met.


  • At least Diploma holder (Finance, Accounting) with relevant working experience.
  • Strong communication skillss.
  • Adaptable to learn new processes, concepts, and skills.
  • Demonstrates the ability to work as part of a team.
  • Able to work under time pressure, able to prioritise workload and meet strict deadlines.
  • Strong analytical and problem solving skills.
  • Positive attitude and flexible, especially in the period of month/quarter/year-end closing.

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