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Custom Application Support

Job Title: Custom Application Support
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 189674_1542360460
Contact Name: Maricris Fermin
Contact Email: maricris.fermin@peoplebank.asia
Job Published: November 16, 2018 17:27

Job Description

Custom Application Support x 10 Headcount

  • Opportunity to be part of a Fortune Global 500 company
  • Opportunity to work within the Social Media industry

Our Client

  • A global management consulting and professional services company that provides strategy, consulting, digital, technology and operations services.

The Opportunity

Responsibilities:

  • Maintain workflows for receiving, triaging and responding to technically oriented requests in a tight, often life impacting, timeline.
  • Use existing technical/software support/business application support experience to troubleshoot and resolve issues prior to reaching the development tier.
  • Use acquired knowledge of the company's systems and tools to develop and deliver tool-training presentations.
  • Create communication posts for urgent issues or work progress updates.
  • Organize, maintain and audit cross-team permissions frameworks.
  • Serve as an escalation point for frontline systems issues.
  • Work closely with cross functional teams to understand processing and operational needs.
  • Able to manage online queues and reply to internal customers via email.

Your Background

Candidates with basic ITIL certification and Custom Application support experience (Code Debug, bugs debug & Fix) would fit right into this role.

Minimum Qualifications

  • An understanding of the social media platform.
  • A Degree in a technical discipline or equivalent experience.
  • Basic understanding in Software Development Lifecycle & Methodology.
  • 3+ years technical support, business application support or closely related experience with hands on programing experience in any language.
  • Prior experience in documenting tasks and creating knowledge base articles.
  • Objective judgment and ethical standards.
  • Practical experience with the Microsoft Office Suite, (Excel, Power Point, Word).
  • Ability to multitask and work in an unstructured environment of fast growth and ambiguity.


Preferred Qualifications

  • Bachelor's degree or Diploma in a relevant or any discipline with 3-5 years of professional IT experience or other technology or business domains.
  • Prior experience in Operations and Service Management, as well as experience of ITIL best practices is desired. ITIL Manager Certification is a plus.
  • Experience in Software Development Life Cycle is required.
  • Good communication skills and the ability to communicate at all levels (in English), and experience in a global environment is required.
  • Strong analytical and technical skills; ability to learn new processes and new concepts.
  • Project management experienceis good to have.

Interested candidates can send their resume to Maricris.Fermin@peoplebank.asia or apply online.