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Customer Service Analyst

Job Title: Customer Service Analyst
Contract Type: Contract
Location: Singapore
Industry:
Salary: S$2400 - S$2500 per month
Reference: 241830_1638958944
Contact Name: Chevelle Tan
Contact Email: chevelle.tan@peoplebank.com.au
Job Published: December 08, 2021 18:22

Job Description

Customer Service Analyst

  • 12 months contract
  • Office Location: East
  • Office hours

The Client

  • MNC Bank

The Opportunity

  • Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
  • Support internal enquiries and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
  • Manage client issues and complaints, and work with relevant stakeholders to resolve these issues in accordance to internal procedures and regulatory standards.
  • Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
  • Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
  • Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.

Your Background

  • Degree holder or demonstrated skill/experience in the relevant field.
  • Previous relevant banking experience preferred.
  • Experience in customer experience/service/call centre
  • Must be comfortable in handling technical system application issues and enquiries
  • Proven investigative and analytical skills
  • Possess ability to present concepts and influence/lead change
  • Demonstrate clear and concise written and verbal communication skills
  • Deliver high-quality customer service with focus on building client relationship and achieving quality results consistently

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at chevelle.tan@peoplebank.asia


Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

EA Licence: 08C5248