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Customer Service Associate

Job Title: Customer Service Associate
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: S$2000 - S$2500 per month + 1 month completion bonus
Reference: 177772_1507013114
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: October 03, 2017 14:54

Job Description

  • Effectively manage large amounts of incoming calls enquiries
  • Identify and assess incoming caller' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team targets and call handling quotas
  • Handle feedbacks, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage incoming callers

Requirements:

  • Must possess high quality customer service skills and a professional communication style
  • Customer orientation and ability to adapt/respond to different types of characters
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritise, and manage time effectively
  • Fresh graduate are welcome to apply