Customer Service Representative

Location: Singapore
Job Type: Contract
Posted: 21 days ago
Contact: May Anne Ramos
Discipline:
Reference: 40791
Customer Service Representative
  • 12 months contract
  • Work location: CBD
  • Comfortable to work on shift
The Opportunity
  • First level helpdesk to respond to calls
  • Provide first call resolution to users who called into our hotline which is public facing, advising on issues
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
Your Background
  • Relevant experience in Contact Centre is mandatory
  • Customer service mindset
  • Good communication skills
  • Willing to work rotating shifts, weekends and Public Holidays

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.