|1. Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.|
2. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
3. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
4. Primary responsibilities are focused on customer contact, not transaction processing.
5. 1st level helpdesk to respond to call and provide resolution to customer queries.
|Hours:||9am to 6pm||Location:||Singapore Singapore|
|Additional Job Details:||1. Must have customer service experience (1-2 years)|
2. Have certain IT knowledge (eg: mobile apps) & Internet Savvy
Interested parties please click "Apply Now" or send your CV directly to Gloria Steven (EA Reg no: R22105705) At Gloria.Steven@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.