Connecting...

Customer Support Specialist (6 months contract)

Job Title: Customer Support Specialist (6 months contract)
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Reference: 240599_1635411997
Contact Name: Raymond De Amboy
Contact Email: Raymond.deamboy@peoplebank.asia
Job Published: October 28, 2021 17:06

Job Description


This is a 6 month contract role with our client - Job Responsibilities:

  • Establish positive customer relationships with existing/new customer.
  • Provide customer resolution and follow-up on issues surface.
  • Handle enquiries and feedbacks through feedback channels
  • Evaluating of information and interpretation of data for customer resolution
  • Maintain and affirm long term relationship with customers and external stakeholders (e.g., vendor management)
  • Conduct research and to grasp information across multiple tools before responding to customers.
  • Working with cross functional team with the aim to provide best resolution presented to customers.
  • Correspond and communicate with customers through emails, chats and calls.
  • Continuous review on current process improvement so as to improve overall customer experience.
  • Escalation of issues on non-resolving issues to 2nd tier CS management


Job Requirements:

  • 3+ years leading customer experience/support team
  • Knowledge of JIRA/bug reporting tools.
  • Knowledge in CRM platforms - familiarity with Zendesk will be a plus.
  • Strong reporting and presentation skills - ability to interpret data and put across convincing positions.
  • Excellent communication in English.
  • Management of staff and desire to mentor & develop.
  • Experience managing remote resources advantageous.
  • Experience in managing vendor relationships.

Interested parties please click "Apply Now" or send your CV directly to Raymond De Amboy (EA Reg no: R1219021) at Raymond.deamboy@peoplebank.asia.


Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.