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Data Center Operator

Job Title: Data Center Operator
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 182354_1520496540
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: March 08, 2018 16:09

Job Description

Job Responsibilities:

  • Monitor and escalate automated monitoring systems reported events and out of tolerance notices in accordance with notification and escalation procedures (e.g. for Application, Infrastructure, Security, Batch).
  • Document and report any irregular system activity observed during shift.
  • Escalate issues to L2 / L3 on-call support staff and management in accordance with notification and escalation procedures.
  • Prepare your shift handover document(s) and brief next / incoming shift personnel on key events during your shift.
  • Log visits and chaperone maintenance supplier visits.
  • Perform system housekeeping tasks in accordance with provided procedures. Update and maintain the procedure documents as and where required.
  • Report safety concerns, physical security breaches and unusual circumstances both verbally and in writing.
  • Build, improve and maintain effective relationships with both employees, client (during client visits).
  • Answer questions and L2/ L3 specialist support staff on systems monitoring and log data.
  • Answer phones or greet guests / employees in a professional, welcoming manner
  • Basic office skills including, but not limited to answering phones, taking messages, inputting data, creating written reports.

Requirements:

  • Experience in IT Systems monitoring and event management tools and escalation response procedures and processes.
  • Ability to work in a team oriented environment is essential
  • Experience in Application, Infrastructure and Batch systems monitoring and Event Management Tools.
  • Experience in a 24 / 7 Operations Environment with rotating shifts.
  • Shift Schedule: 12AM-9AM and 4PM to 1AM
  • Work location: Ayer Rajah