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Data Quality Program Manager

Job Title: Data Quality Program Manager
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Reference: 249329
Contact Name: Maricris Fermin
Contact Email: maricris.fermin@peoplebank.asia
Job Published: August 18, 2022 16:10

Job Description

Data Quality Program Manager

  • 12 months contract role, with potential extension
  • 100% remote work

Our Client

  • A well-known social media company

The Opportunity

  • Establish and document Standard Operating procedures for operations; Coordinate with cross functional teams (Vendor operations, Quality, Training, Knowledge Management) on SOP updates to ensure smooth launches
  • Support in establishing and running operational processes and Sales Enablement initiatives
  • Partner with scaled operational functions to support vendor operations, quality, training, and knowledge management exercises to improve operational performance
  • Collaborate with vendors to ensure smooth delivery of operations and report on key KPIs and metrics on a weekly, monthly and quarterly basis
  • Attend weekly reports on operation performance and document and quantify operational gaps; Partner with Program Managers and recommend suitable solutions to fix and address issues
  • Aggregate feedback from vendors and cross functional teams (e.g. Sales, Operations, Product, Engineers, Product Marketing) to identify thematic issues
  • Expected 30% of time spent on evening meetings to work with multiple time zones (in US, LATAM, EMEA)

Your Background
Successful candidates will be self-motivated, operationally rigorous with a high tolerance for nuance and ambiguity, and comfortable with frequent changes. They will have a track record of delivering measurable impact, recommend creative solutions based on data, and partner with cross-functional stakeholders to execute on operational changes and roll outs. They will have an operational mindset with a strong focus on the needs of the user. They will have strong collaboration skills and be able to work across teams and countries.
Job Requirements:

  • Bachelor's degree in Business Management, Economics, Finance, Accounting or relevant field required
  • Has 10 + years of experience in services and operations, operations analytics, or in another operational service-oriented role
  • Has intermediate to advance proficiency in SQL, including experience with data manipulation
  • Experience in driving and managing multiple workflows, from monitoring to execution
  • Experience in effective working with international and/or cross-functional teams
  • Strong verbal and written communication skills, attention to detail and interpersonal skills
  • Strong ability to work independently and manage one's time
  • Strong reporting and analytical skills, with the ability to accurately document and record operational details
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint
Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at Maricris.Fermin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.